Job Description

 
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Public Safety Communications Officer-W/E Part Time

(Posted on: 3/3/2017)

General Description :

The Communications Officer for the Department of Public Safety serves as service focused public safety officer managing dispatch communications and serving as a key representative to guests, faculty, staff and students as an initial point of phone or in-person contact.  As the first responder for the Department of Public Safety, the communications officer must be customer-focused at all times, in a sometimes stressful environment, maintaining professionalism as a high priority.  The communications officer must remain in control of all events utilizing the radio, telephone, cameras, and paging system until resolution of the incident. This is a part time position working Saturday & Sunday, 8 am - 4 pm.

Responsibility :

  • Manage and respond to the public safety radio system, telephone, parking intercom, emergency alerts system, panic alarms, and CCTV system.
  • Utilize the Advocate system to record all of the Office of Public Safety daily activities.
  • Provide customer service to all members of the campus community and their guests.
  • Answer phone calls and interview callers, gather all of the relevant information regarding public safety related issues.
  • Record the information in the system and utilize the information to dispatch the public safety officers in a timely, safe, and professional manner.
  • Ensure the medical campus complex is safe through familiarization of the Office of Public Safety operations in order to assist public safety officers and coordinate with other law, security enforcement, and emergency service agencies.
  • Know the location and layout of streets, buildings, parks, and other significant areas of the medical campus complex, to maximize the accuracy and speed of dispatches.

PROBLEMS AND CHALLENGES

  •  Shift work
  •  Holidays and Weekends
  •  Customer Services
  •  Security Systems

Education :

Education & Experience:

  • A minimum high school diploma or GED required, an associate’s degree preferred,
  • 1-3 years of experience in security and/or law enforcement; experienced can be unarmed

Technical Skills/Abilities:

  • Effective written and verbal communications and operation of computer software such as Microsoft Word, Excel, Outlook, and PowerPoint.
  • Ability to obtain and maintain an armed St Louis Metro Security License
  • Ability to pass Background Check (Motor Vehicle Record)
  • Experience using close circuit television systems (CCTV), cameras, monitors, and building access software.
  • Knowledge of current security regulations and student code of conduct policy/procedure commonly associated with  post-secondary educational facilities
  • Ability to assess and act prudently and quickly in crisis situations and deal with responses to emergencies

Interpersonal Skills:

  • Excellent interpersonal and communication skills both verbal and written, and the ability to interpret and explain information to a variety of persons and groups.
  • Strong conflict resolutions skills.
  • Ability to value diversity and demonstrate commitment to equity, inclusion, and culturally respectful interactions with persons of diverse ethnic, cultural, social-economic, or educational backgrounds.
  • Ability to work effectively in a team environment as well as the ability to work independently toward department goals.
  • Ability to effectively communicate with many different types of individuals.
  • Excellent phone etiquette skills

PHYSICAL DEMANDS

The employee is regularly required to stand, walk, use hands to finger, handle or feel objects; reach with hands and arms, hear and talk. The employee may be required to run, sit, stoop, kneel, crouch or crawl, climb, balance, taste, and smell. May be required to lift and/or move up to 50 pounds with the aid of moving equipment, if needed. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.  This position typically sits at a desk or workstation approximately six hours a shift.

COMPETENCIES

  • Ability to obtain and maintain an armed St Louis Metro Security License
  • Acceptable Background Check (MVR)

AA/EOE Statement: St. Louis College of Pharmacy is an affirmative action, equal opportunity employer that values diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability. EOE/M/F/V/D

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